Privacy and Data Security Policies
HCP Mortgage, LLC (“we”) respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website www.hcpmortgage.com (our “Website“) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect on this website and through email, text, or other electronic messages between you and this website.
How We Protect Your Privacy
Information We Collect
We may request personally identifiable information from you when you visit our website. HCP Mortgage, LLC does not share your personal information with outside companies for their promotional use.
By submitting a request to be pre-qualified to us, you authorize us to run a credit check to process your loan application. The information requested on this form includes your full name, home address, social security number, income, current employer, email address and other pieces of information that may be used to identify you.
Similar to most websites, we will collect information about your activity on our website. For example, this includes your IP address, when you visited our website, what type of browser you are using, and the pages you visited.
How We Use Your Information
We use the information collected about you or that you provide to us, including any personal information, to provide you with information, products, or services you have requested from us or our affiliates. For example, to proceed with a request for loan services, information will need to be provided to service providers, (e.g., appraisers, title companies, credit reporting services, etc.) who assist in providing the necessary loan services. HCP Mortgage, LLC does not share your information with unaffiliated third parties, other than as necessary to fulfill your request.
We may also use your information to contact you about products or services available from HCP Mortgage, LLC and our affiliates. We may share your contact information with our affiliates.
In some cases, we may be required to disclose certain information to comply with a legal process, such as a court order, subpoena, including to respond to any government or regulatory request.
Your Control Over Information
You have the right as an HCP Mortgage, LLC past or present customer to control the use of your personal information for purposes other than fulfilling your request or as required for your loan process. For example, we may use your contact information to send you promotional communications about our products. To opt-out, our update your information, you may call Customer Service toll-free at (888) 958-0483 or email firstname.lastname@example.org. If you have opted out in the past, you do not need to opt-out each year. Your opt-out remains in effect unless you notify us you would like to opt-in.
If you are visiting our website from outside the United States, please do not provide personal information through this website or by email, as this Policy may not comply with laws in your jurisdiction.
We do not knowingly solicit, market products or services, or collect personal data from people under 18 years of age. This website is not intended for visitors under 18 years of age.
Web Technology Usage
A “cookie” is a small file that is placed and stored by your Web browser on your computer’s hard drive. HCP Mortgage, LLC may set and access cookies on your computer to track and store identifying information about you. We also may gather information about you using cookie technology. For example, HCP Mortgage, LLC may assign a cookie to you to limit the amount of times you see particular information. Please note that most Internet browsers will allow you to stop cookies from being stored on your computer and to delete cookies stored on your computer. If you choose to eliminate cookies, the full functionality of the Service may be impaired for you. We encode our cookies so that only we can interpret the information stored in them.
We have implemented data security measures to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Our firewall policies are designed to, ensure the system is able to examine information content, ensure that logging functionality is consistent with access controls, support advanced user authentication, detect and respond to intrusions, and cover domain name, HTTP, SMTP, DNS and IP traffic. Our computers employ full disk encryption and we use multifactor authentication for logins to sensitive systems.
Data Center Security
The site for maintaining the information systems components must have the least amount of exposure from internal and external sources. We have intrusion detection/prevention systems monitored 24/7 by a leading SOC.
• Our data center is located in a SSAE 16 Type II certified facility
• Data center secured by security guards, visitor logs, and entry requirements (pass cards/biometric recognition)
• Servers are secured and locked
• Digital surveillance equipment monitors the data center
• All customer data is stored on servers located in the United States
email@example.com or via our toll-free number: (888) 958-0483